Privacy Policy
Last updated: November 15, 2025
Our Commitment to Your Privacy
At ReadyCrew Ankeny Towing, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights regarding your data. We'll always be transparent about how we handle your information.
Information We Collect
When you contact us for towing or roadside assistance, we collect information necessary to provide our services. This typically includes:
- Your name and contact phone number
- Your location and destination address
- Vehicle make, model, and license plate information
- Payment information for processing your transaction
- Details about the service you need
If you visit our website, we may also collect basic information like your IP address, browser type, and pages you visit. This helps us improve our website and understand how people use it.
How We Use Your Information
We use your personal information solely to provide you with towing and roadside assistance services. Here's what that means:
- Dispatching our drivers to your location
- Communicating with you about your service request
- Processing payment for services rendered
- Maintaining records for business and legal purposes
- Improving our services based on customer needs
- Sending you service updates or appointment reminders if you've requested them
We don't sell or rent your personal information to third parties. We won't use your contact information for marketing unless you specifically opt in to receive promotional materials from us.
Information Sharing
We may share your information in limited circumstances to provide our services or comply with the law:
- With repair shops or other destinations you specify for your vehicle
- With payment processors to complete your transaction
- With insurance companies if you request us to do so
- With law enforcement if required by law or to protect safety
- With our business partners who help us operate, under confidentiality agreements
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using secure payment processing systems and limiting access to your information to only those employees who need it to provide services.
However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your information, we can't guarantee absolute security.
Data Retention
We keep your personal information for as long as necessary to provide services and comply with legal obligations. Typically, we retain service records for several years for business and tax purposes. After that period, we securely delete or anonymize your information.
Your Rights and Choices
You have the right to access, correct, or delete your personal information. If you want to review what information we have about you or request changes, just contact us. You can also opt out of any marketing communications at any time.
If you choose not to provide certain information, we may not be able to provide our services to you, but we'll always explain what's required and why.
Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience. These are small files that help us remember your preferences and understand how you use our site. You can control cookies through your browser settings, though some features may not work properly if you disable them.
Children's Privacy
Our services are not directed to children under 13, and we don't knowingly collect information from children. If you're a parent and believe your child has provided us with information, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we'll post the updated version on our website with a new "last updated" date. Significant changes will be highlighted so you're aware of what information we collect and how we use it.
Contact Us About Privacy
If you have questions or concerns about this privacy policy or how we handle your information, please reach out to us at info@ankenytow.com or call us at (515) 517-3103. We're happy to address your concerns.